Terms of Service

1. Acceptance of Terms

By accessing our website, using our services, or entering into an agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of our services, including without limitation customers, vendors, contractors, and visitors to our website.

2. Services

Crisp Evening Logistics provides logistics and delivery services throughout the United Kingdom, including but not limited to:

• Express and standard delivery services
• Warehousing and storage solutions
• Freight transport services
• Last-mile delivery solutions
• International shipping services
• Specialized logistics consulting

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Responsibilities

As a user of our services, you agree to:

Accurate Information

• Provide accurate, complete, and up-to-date information when using our services
• Ensure all shipping addresses and contact details are correct
• Notify us immediately of any changes to your information

Compliance

• Comply with all applicable laws, regulations, and these Terms
• Not use our services for any unlawful or prohibited activities
• Respect the rights of other users and third parties

Prohibited Items

You agree not to ship or store any of the following items:

• Hazardous, dangerous, or toxic materials
• Illegal substances or contraband
• Weapons, explosives, or ammunition
• Perishable items without proper arrangement
• Items that violate intellectual property rights
• Fragile items without appropriate packaging

4. Pricing and Payment

Our pricing structure is based on various factors including but not limited to:

• Package size, weight, and dimensions
• Delivery distance and destination
• Service level selected (express, standard, economy)
• Additional services requested
• Current market conditions and fuel costs

Payment Terms

• Payment is due upon booking unless credit terms have been arranged
• We accept major credit cards, bank transfers, and approved payment methods
• Late payment charges may apply to overdue accounts
• All prices are quoted in British Pounds (GBP) unless otherwise stated
• Prices include VAT where applicable

Refunds and Cancellations

Refund eligibility depends on the specific circumstances and timing of your request. Please contact us for specific refund policies related to your service.

5. Insurance and Liability

Standard Coverage

All shipments include basic insurance coverage up to £100 per package, subject to terms and conditions. Additional insurance is available for high-value items.

Limitation of Liability

Our liability for loss, damage, or delay is limited to:

• The declared value of the shipment or actual value, whichever is lower
• The amount of insurance coverage purchased
• The charges paid for the specific service

Exclusions

We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits, business, or opportunity
• Delays caused by circumstances beyond our control
• Damage due to inadequate packaging
• Loss or damage to prohibited items

6. Delivery and Performance

Delivery Timeframes

Delivery timeframes are estimates based on normal business conditions. We make every effort to meet stated delivery times but cannot guarantee specific delivery dates or times except where expressly agreed in writing.

Failed Deliveries

If delivery cannot be completed due to:

• Incorrect or incomplete address information
• Recipient unavailability
• Refusal to accept delivery
• Access restrictions

Additional charges may apply for re-delivery attempts or return to sender.

Force Majeure

We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or transportation disruptions.

7. Claims and Disputes

Damage Claims

• Claims for damaged items must be reported within 7 days of delivery
• Original packaging and contents must be retained for inspection
• Photographic evidence of damage may be required
• Claims must be submitted in writing with supporting documentation

Lost Item Claims

• Items are considered lost if not delivered within 30 days of expected delivery
• Claims must be submitted within 60 days of shipment date
• Proof of value may be required for reimbursement

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Arbitration or court proceedings as a last resort

8. International Services

For international shipments, additional terms apply:

• Customs documentation must be complete and accurate
• Sender is responsible for all customs duties and taxes
• Prohibited items vary by destination country
• Additional insurance may be required
• Delivery times may vary due to customs processing

9. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Intellectual Property

All content on our website and in our materials, including but not limited to text, graphics, logos, images, and software, is owned by or licensed to Crisp Evening Logistics and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without express written permission.

11. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to our business, other users, or third parties.

Upon termination, your right to use our services will cease immediately, but these Terms will remain in effect as to any past use of our services.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

15. Entire Agreement

These Terms constitute the entire agreement between you and Crisp Evening Logistics regarding the use of our services and supersede all prior and contemporaneous written or oral agreements between you and us.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: