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Privacy Policy

Your privacy is important to us

Last Updated: January 1, 2025

At Crisp Evening Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.

1. Information We Collect

We collect information about you in several ways when you use our services:

Personal Information

  • Contact Information: Name, email address, phone number, postal address
  • Business Information: Company name, job title, business address
  • Account Information: Username, password, account preferences
  • Billing Information: Payment method details, billing address
  • Shipping Information: Delivery addresses, package details, recipient information

Automatically Collected Information

  • Usage Data: Pages visited, time spent on site, click patterns
  • Device Information: IP address, browser type, operating system
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our logistics services, process shipments, and manage deliveries.

Communication

To communicate with you about your orders, account, and provide customer support.

Analytics

To analyze usage patterns and improve our website and services.

Security

To protect against fraud, unauthorized access, and other security issues.

Legal Compliance

To comply with legal obligations and protect our rights and interests.

Marketing

To send promotional materials and newsletters (with your consent).

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our business, including:

  • Delivery partners and courier services
  • Payment processors and financial institutions
  • Technology providers and hosting services
  • Customer support and call center services
  • Marketing and analytics providers

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Investigate and prevent fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption

Data transmitted between your browser and our servers is encrypted using SSL/TLS technology.

Access Controls

Limited access to personal information on a need-to-know basis with strong authentication requirements.

Secure Storage

Personal information is stored in secure data centers with physical and digital access controls.

Monitoring

Regular monitoring and auditing of our systems to detect and prevent security incidents.

5. Your Rights and Choices

Under UK data protection law, you have certain rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal information.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Object

You can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Essential Cookies

Necessary for the website to function properly and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track advertising effectiveness.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and why it was collected
  • Legal, regulatory, or contractual requirements
  • The need to provide ongoing services
  • Business and operational needs

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Transfers

Your personal information may be transferred to and processed in countries outside the UK. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification (if you have provided your email address)
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Email

[email protected]

Phone

+44 7510 983201

Address

Crisp Evening Logistics
20 Edzell St
Glasgow G14 0TW
United Kingdom

We will respond to your inquiry within 30 days of receipt.

Data Protection Officer: Sarah Mitchell

Company Registration: England and Wales Company No. 12345678

ICO Registration: ZA123456

Crisp Evening Logistics

Your trusted partner for reliable UK delivery services. Fast, secure, and professional logistics solutions.

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20 Edzell St, Glasgow G14 0TW, UK

+44 7510 983201

[email protected]

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